Improving cleaning standards for an Ipswich pub

Unreliable cleaning contractors can cause knock on effects throughout your business, and unfortunately that is exactly what had happened with this pub. Luckily, Team Vivo were able to turn it around!

The challenge

When the pub owners reached out to Vivo Clean, they were having difficulty with their existing cleaning contractor. The cleaning staff were not on site for the hours that the client was paying for - often doing just two thirds of their shift time - and as a result, standards had suffered.

The pub was beginning to get complaints from customers about the cleanliness levels, so it quickly became a problem that needed to be properly addressed, both for their reputation and peace of mind.

Making our mark

With no way of tracking staff, there was no accountability for the previous contractor’s team. This level of transparency is important to us, which is why we offer a clocking in and out system for Vivo Clean customers, and that is exactly what we implemented here.

Once we had rolled out this system in the form of an app, there was no longer a possibility of cutting corners. Each cleaner was asked to use the app to record their shifts, and it was geofenced around the location so that no one could clock in or out remotely.

While this level of accountability meant that the existing cleaning staff left their roles, it did mean we were able to bring in our own team; a group of people who believe in getting the job done properly and keep high standards as their top priority.

The result

With a professional team of cleaners in place, the standards of both service and cleanliness hugely improved, keeping the pub a pleasant destination for customers and ensuring no further complaints for the owners.

It all made for a very happy client who no longer needed to worry about cleaning hours or poor cleanliness levels in their business.

Team Vivo have been upholding these standards ever since, and as a result we are thrilled to have been working with this client for over three years now. We hope to continue for many more!

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