Fixing the cleaning communication breakdown for a busy factory

Poor communication can ruin even the most promising of working relationships, and when this factory was struggling to get hold of anyone at their cleaning contractor to address issues or provide holiday cover, they contacted Vivo Clean. 

The challenge

Despite working with a large and well known national company for their cleaning needs, the factory had found the communication with their service provider very poor. It was difficult to get hold of the Area Manager, their only point of contact, when issues arose, and as a result they would often go undealt with. 

The forward planning was also substandard; when cleaning staff were sick, or on holiday, the client was not being made aware - leaving them without a cleaner and unable to make alternative arrangements in time. 

Making our mark

We pride ourselves on the level and quality of our communication, so when we took over the contract, setting up a good working relationship from the outset - one where we could be responsive and present for the client - was important.

The factory was given both a dedicated point of contact and a secondary point of contact, so if their primary connection was unavailable they had someone else to reach out to. Plus, with other members of team Vivo at our office just a phone call away, there was always someone ready to help. This allowed us to keep everything on track and made sure changes or issues were dealt with quickly and efficiently - not just for the client, but also for the cleaners who were on site working.

The result

Effective communication and high cleaning standards made sure that everything happened as it was supposed to at the factory once we had taken on the contract, and the client was delighted with the turnaround.

The cleaners who work at the site now have regular support and a point of contact they can go to with updates or issues, which makes their job more enjoyable as well as keeping standards high. Likewise, the client can reach Team Vivo when they need to, and any absence is dealt with in advance, helping to keep things moving successfully. 

‍